Dublin Dog Re-Gift / Re-Cycle Program
Regift/Recycle Program
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Did We Drop The Bone?

If you're reading this page, odds are we messed up. You should expect a gorgeous, defect-free product every time you shop here. If you weren't so lucky, we're gonna make it right. Further down this page you'll find answers to some common questions, or you can reach our customer service department two ways:

email: customercare@dublindog.com

phone: 1.866.707.1231

Business Hours

We answer the phones Monday through Friday from 9:00am until 6:00pm, eastern time. Whether you've got a problem, a question, or just want to talk about how great your dog is, we're all ears.

Taxes

Unfortunately, customers in North Carolina have to pay 7.25% sales tax. (It's because our warehouse is in NC.) Believe us, we're sorry we can't get around the man.

Refunds and Exchanges

All our products come with a lifetime guarantee against defective craftsmanship. If you need to exchange or return one, you must do so within 60 days of the purchase date. Simply contact our customer service department via email or at 1.866.707.1231 to get the ball rolling. If you're mailing something back to us, please fill out this form and include it in your package. All returns should go to:

Dublin Dog Company
Returns Department
2715 W. Sugar Creek Rd.
Charlotte, NC 28262

Shipping

We know how badly you want your new stuff, so we rush around like a pack of Jack Russells juiced up on Starbucks to get your order out the door. We use UPS Ground and the rates are:

  • Up to $15.00 - $7.00
  • $15.01 to $40.00 - $8.00
  • $40.01 to $70.00 - $11.00
  • $70.01 to $100 - $13.00
  • $100.01 to $150 - $15.00
  • $150.01+ - $18.00
  • UPS Next Business Day: $20.00 + normal UPS Ground rate
  • UPS 2nd Business Day: $15.00 + normal UPS Ground rate

International Shipping to the UK and Canada

Please note, we have no control over any duties, taxes, or customs charges on the receiving end of your package.

  • Up to $15.00 - $7.00
  • $15.01 to $40.00 - $11.00
  • $40.01 to $70.00 - $14.00
  • $70.01 to $100 - $17.00
  • $100.01 to $150 - $20.00
  • $150.01+ - $30.00
  • International Dog Tag Shipping - $5.00