We want you to be completely thrilled with your purchase, and if for any reason you’re not, you have our guarantee that we’ll make it right. You should expect a defect-free, gorgeous product each and every time you shop with us. If you weren’t so lucky with your purchase, please call our customer service department at 1.866.707.1231.

Hours Of Operation:

Have a question about a product you’ve seen online; a recent order; or just want to talk about how great your dog is? Call Customer Service at 1.866.707.1231, Monday-Friday, 9:00am to 6:00pm Eastern Standard Time. We’re all ears.

Tax:

Customers in the state of NC will be subject to 7.25% sales tax. Sorry we can’t get around “THE MAN.”

Shipping Rates:

We know how bad you want your new product, so we rush around like a pack of Jack Russell’s juiced up on Starbucks to get your order placed quickly and efficiently. We use the good folks at UPS Ground to assist us in shipping your order. Please allow up to two weeks to receive your package.

Up to $15.00 - $5.00

$15.01 to $40.00 - $7.00

$40.01 to $70.00 - $9.00

$70.01 to $100 - $11.00

$100.01 to $150 - $13.00

Over 150.01   $15.00

UPS Next Business Day: $20.00 (in addition to UPS Ground Rate)

UPS 2nd Business Day : $15.00 (in addition to UPS Ground Rate)

Returns and Exchanges:

All refunds/exchanges on products must be made within 60 days from date of purchase. All products come with a lifetime guarantee from defective craftsmanship.

Simply contact our customer service team at 1.866.707.1231 or email us at customercare@dublindog.com and we’ll get things in order for you. Shipping something back? Feel free to fill out this online form to assist you in that process: Exchange Form

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Ship all Returns to:

Dublin Dog Co.
1318 E-4 Central Ave.
Charlotte, NC 28205