Top Frequently Asked Questions

We know how bad you want your new product, so we rush around like a pack of Jack Russell’s juiced up on Starbucks to get your order placed quickly and efficiently. We use the good folks at UPS Ground to assist us in shipping your order. Please allow up to two weeks to receive your package.

During checkout, there's a drop-down list of all the countries to which we currently ship. If your country isn't in that list, then no, we don't currently ship there. Sorry for the inconvenience. Please get in touch and tell us you'd like to see shipping offered to your country.

Dublin Dog will gladly accept a return or exchange if it is made within 60 days from date of purchase and is in new and unused condition.  To initiate a return mail the product back to us with a copy of the invoice, a return reason and whether a refund or exchange is desired.  Feel free to fill out the Exchange Form to assist you in that process.  Return shipping costs are the responsibility of the customer and are non-refundable. 

Exchange Form 

If you have any questions or concerns simply contact our customer service team at 1.866.707.1231 or email us at:customercare@dublindog.com

The Dublin Dog Guarantee is Lucky for a Lifetime!

Collars, leashes and tags come with a lifetime guarantee against manufacturing defects with proof of purchase from Dublin Dog or an authorized retailer.  Chewing, normal wear n' tear and lost tags are excluded.  We recommend regular inspections and replacement every 2 year to curb natural wear and to ensure you have the most current and up-to-date features offered by Dublin Dog. 

Under no circumstances do we recommend the use of a tie-out with our collars or leashes.  Damages resulting from the use of a tie-out will not be honored by the lifetime guarantee.

Satisfaction guaranteed on all Dublin Dog toys.  We will provide a one-time replacement if you're not satisfied with its performance.  Proof of purchase is required along with the returned product for inspection.

Please click on the "forgot password" link, and a new password will be emailed to you.

You should create an account so that you can track your orders, see order history, and so that we can provide quick and efficient service.

Very carefully. Read our full privacy policy here.

We'll send you an email when your order ships. If you haven't received that email yet, then no, your order is still pending.

You may change or cancel your order before it ships. To do this you MUST have registered an account with us before you placed the order. Orders placed anonymously (without creating an account) cannot be changed once placed. To change your order, simply login to your account, click "my orders" and use the on-screen options to modify or cancel a particular order.

A tracking number was included in your email receipt. Visit UPS.com and enter that tracking number to see where your package is.

Please contact customer service right away and we will happily get this taken care of.

Please take a look at your email receipt and note the package tracking number. Visit UPS.com and enter that tracking number to see where your package is. If the UPS website lists your order as "delivered" and you do not have the package, please click here for customer service.

The short answer is: we don't know. It all depends on how fast our suppliers move. The good news is that you won't be charged until your order ships!

No problem. Click here for customer service.

Only if you live in North Carolina. Our warehouse is located in that state, so we have to collect sales tax from North Carolina residents.

Please login to see your order history and to print an invoice or receipt.

Within 7 to 10 days after we receive your returned item.

Sometime in the 24 hours before your order ships from our warehouse.

During checkout, there's a box that says, "Coupon code? Enter it here." Just type in the code on your coupon or gift certificate and you're all set. Your order total will be adjusted accordingly.